This unit covers delivery and monitoring of service to clients that requires understanding of the needs of existing and new clients which influence service requirements. It includes identifying and defining client needs, delivering client services, monitoring and improving client service delivery and reviewing client service.

In practice, client service delivery may overlap with other generalist or specialist public sector work activities such as acting ethically, complying with legislation, applying government processes, gathering and analysing information, using resources, etc.

This unit describes the performance outcomes, skills and knowledge required to research legal systems and jurisdictions within Australia.

This unit covers the knowledge and skills required to communicate with internal and external clients in order to provide them with oral and/or written advice relevant to justice-related information.

This includes applying justice-related knowledge to a wide range of contexts.

This unit covers the knowledge and skills required to prepare a range of documentation relevant to bail and criminal and civil court proceedings.

This requires an understanding of organisational procedures and relevant legislation and applying them to a range of documentation.

This unit covers the knowledge and skills required to analyse social justice issues.

This requires knowledge of contemporary theories and approaches to human rights, natural justice and equality.

It will provide an understanding of how social justice issues impact on criminal justice systems and the wider society.

This unit describes the performance outcomes, skills and knowledge required to gather, organise and present workplace information using available systems.

This unit covers gathering information through interviews that do not result in a formal record of interview in the legal sense. Interviews may be conducted in a range of locations for a range of reasons.

They may be overt or covert. The unit includes preparing for the interview, conducting the interview, and reviewing and correlating interview information.

This unit describes the knowledge and skills required to work effectively in youth justice service settings to meet established work requirements

This unit covers the knowledge and skills required to identify statutory defences, a range of criminal offences, jurisdictions and parties to offences against the provisions of the Criminal Code (Qld), the Regulatory Offences Act 1985 (Qld) and the Summary Offences Act 2005 (Qld) or other Acts relevant to your jurisdiction.

This unit of competency describes the outcomes required to monitor the behaviour of offenders and others in the custodial environment or to supervise offenders under court orders to prevent and minimise risks to safety and security and to ensure compliance with orders.

It includes monitoring and assessing needs, concerns and behaviour while maintaining security, identifying potential risks, responding to and reporting offender behaviour, and reacting to offender special needs.